Support

Frequently asked questions

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Product

What is RiseX?

RiseX is AI-powered financial planning software that connects to your accounting platform to generate cash flow forecasts, automated reports, and budget-vs-actual tracking for finance teams.

Do I need technical skills to set it up?

No. Connecting an accounting platform takes a few clicks through a guided OAuth flow, and most accounts have their first forecast within 20 minutes.

Can I export my data?

Yes, you can export reports as PDF or spreadsheet files at any time, and request a full data export by contacting support.

Billing

Is there a free trial?

Yes, every plan includes a 14-day free trial with no credit card required. See Pricing.

How do I cancel?

Cancel anytime from Account Settings → Billing. See our Refund Policy for full details.

Data & security

Is RiseX a financial institution?

No. RiseX is software only — we never hold or move your money. See our Disclaimer.

How is my data protected?

Data is encrypted in transit and at rest, with role-based access controls. See our Security page.